Frequently Asked Questions
Everything you need to know about our luxury home furnishings and white-glove services.
What are your shipping and delivery options?
We offer standard curbside delivery as well as premium White-Glove delivery for larger furniture pieces. White-Glove service includes room-of-choice placement, assembly, and removal of all packaging materials.
Do you offer customization on furniture pieces?
Yes, many of our collections feature customizable options including upholstery fabrics, wood finishes, and hardware selections. Please contact our design consultants for personalized assistance.
What is your return policy for luxury items?
Standard items can be returned within 30 days of delivery in their original condition. Please note that custom-made, bespoke, and final sale items are non-returnable.
How can I track my order status?
Once your order has been processed, you will receive a confirmation email with a tracking number. For large freight shipments, our logistics partner will contact you directly to schedule a delivery window.
Are your products covered by a warranty?
All Grayson Luxury products carry a manufacturer's warranty against structural defects. Warranty periods vary by brand and product type, typically ranging from one to five years.
Do you provide trade discounts for interior designers?
We offer a dedicated Trade Program for industry professionals including interior designers, architects, and developers. Members receive exclusive pricing and personalized project management.